We endeavour to despatch orders within 3 working days of receipt of cleared payment, from Monday to Friday except UK Bank Holidays. If payment is by cheque, goods will not be despatched until payment has cleared our account (usually within four working days). If for any reason there is a delay, we will inform you as soon as we possibly can.
Goods are despatched to the address supplied by PayPal (the address registered to your PayPal account). Please ensure these details are correct when ordering as goods returned to us marked as ‘undeliverable’, or ‘owner gone away’, will be liable to excess postage charges to re-despatch goods to the correct address.
OUT OF STOCK ITEMS
All items shown on this web site are currently in stock unless otherwise stated. If an item happens to go out of stock (such as at times of peak demand) but has not been marked as such, Patinkas will do their utmost to get new stock within a reasonable time. In such an event you would be notified of the potential delay and given the option of waiting or having your money refunded in full.
UK MAINLAND DELIVERY CHARGES
Delivery charges are shown below and will be added to your payment at checkout. The only exceptions to the P&P charges below are heavy or special items, which will have the postage cost clearly set out in their item description.
To see the postage cost for items in your basket at any time, click the ‘View Basket’ icon (shown below), which can be found at the top right of any page. To return to our web site, click ‘Continue Shopping’ from the payment page or proceed straight to checkout, if you’ve finished shopping.
UK MAINLAND DELIVERY SERVICES
All goods are despatched either via the Royal Mail or My Hermes courier service unless otherwise specified in the item listing. All goods are sent out insured. Items despatched within the UK with a value up to £45.99 (not including P&P) are sent via 1st Class Recorded Delivery Signed For. Goods £46.00 and over are sent via either Royal Mail Special Delivery (Next Day service) or My Hermes (3-5 day service courier service). My Hermes will only be used for large or heavy items (over 1kg) regardless of value, but all items will carry insurance. Use of courier services will not effect P&P charges, unless the Buyer has specifically requested an upgrade. Your parcel tracking number will be e-mailed to you once your goods have been despatched. All goods require a signature on delivery.
INTERNATIONAL DELIVERY CHARGES
At checkout, the PayPal default ‘ship to destination’ is the United Kingdom. Therefore, if you’re ordering from outside of the UK please e-mail us first – BEFORE PLACING AN ORDER to let us know what you would like to buy so we can supply you with accurate shipping prices. International delivery is based on weight and level of insurance required, with prices starting from as little as £5.50. We will send you a list of options for international shipping to your particular country (shipping is charged at cost). If you then wish to proceed with an order, let us know which shipping service you require from the options provided and we’ll email you an invoice for your goods including shipping. This invoice is payable securely online using any of the major debit/credit cards via PayPal (no need to open an account with PayPal - you can just make a one-off payment). See below for further details on delivery times, insurance and customs charges.
If you don’t contact us for an international shipping price prior to purchasing, we will issue you with a PayPal invoice for the cost.
INTERNATIONAL DELIVERY SERVICES
We deliver worldwide using the Royal Mail as our main carrier. However, we also use couriers such as DHL, FedEx, TNT and UPS. We will supply you with a selection of quotes (Royal Mail and courier) so you may choose the best service and price for your needs. Some prices will include tracking and insurance, others won’t. If you opt for a service which doesn’t include insurance, Patinkas cannot be held responsible for any lost, damaged or missing items and you would not be able to make a claim for compensation from us.
INTERNATIONAL DELIVERY TIMES
Europe: from 2 days approximately from of despatch (depending on carrier and service).
USA: from 3-5 days approximately from date of despatch (depending on carrier and service).
Other destinations vary - please contact us for details.
Important Notes for International Buyers
The flags represent the
42 countries we’ve shipped
to worldwide . . .
© Patinkas 2014
SITE LAST UPDATED:
13th August 2014
This site is designed, created and maintained in-house by Patinkas
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We Welcome International Buyers Please Email for Shipping Costs
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