Patinkas UK & International Delivery  Details

GENERAL DELIVERY & DESPATCH DETAILS

DESPATCH TIME
We endeavour to despatch orders within 3 working days of receipt of cleared payment, from Monday to Friday except UK Bank Holidays. If payment is by cheque, goods will not be despatched until payment has cleared our account (usually within four working days).  If for any reason there is a delay, we will inform you as soon as we possibly can.

DELIVERY ADDRESS
Goods are despatched to the address supplied by PayPal (the address registered to your PayPal account). Please ensure these details are correct when ordering as goods returned to us marked as ‘undeliverable’, or ‘owner gone away’, will be liable to excess postage charges to re-despatch goods to the correct address.

OUT OF STOCK ITEMS
All items shown on this web site are currently in stock unless otherwise stated. If an item happens to go out of stock (such as at times of peak demand) but has not been marked as such, Patinkas will do their utmost to get new stock within a reasonable time. In such an event you would be notified of the potential delay and given the option of waiting or having your money refunded in full.

UK DELIVERY CHARGES AND SERVICES

UKUK MAINLAND DELIVERY CHARGES
Delivery charges are shown below and will be added to your payment at checkout.   The only exceptions to the P&P charges below are heavy or special items, which will have the postage cost clearly set out in their item description.

Order Total (before P&P)

P&P Price

Carrier & Service

Includes

  0.01 to 24.99

3.50

RM 1st Class Recorded

Free insurance & tracking

25.00 to 34.99

4.50

RM 1st Class Recorded

Free insurance & tracking

35.00 to 45.99

5.50

RM 1st Class Recorded

Free insurance & tracking

46.00 to 99.99

6.00

RM Special Delivery or Courier

Free insurance & tracking

100 and over

7.00

RM Special Delivery or Courier

Free insurance & tracking

 

 

 

To see the postage cost for items in your basket at any time, click the ‘View Basket’ icon (shown below), which can be found at the top right of any page. To return to our web site, click ‘Continue Shopping’ from the payment page or proceed straight to checkout, if you’ve finished shopping.
Look for this logo top right of any page

UKUK MAINLAND DELIVERY SERVICES

All goods are despatched either via the Royal Mail or My Hermes courier service unless otherwise specified in the item listing.  All goods are sent out insured.  Items despatched within the UK with a value up to 45.99 (not including P&P) are sent via 1st Class Recorded Delivery Signed For.  Goods 46.00 and over are sent via either Royal Mail Special Delivery (Next Day service) or My Hermes (3-5 day service courier service).  My Hermes will only be used for large or heavy items (over 1kg) regardless of value, but all items will carry insurance. Use of courier services will not effect P&P charges, unless the Buyer has specifically requested an upgrade. Your parcel tracking number will be e-mailed to you once your goods have been despatched. All goods require a signature on delivery.

INTERNATIONAL DELIVERY CHARGES, SERVICES & DELIVERY TIME

INTERNATIONAL DELIVERY CHARGES
At checkout, the PayPal default ‘ship to destination’ is the United Kingdom. Therefore, if you’re ordering from outside of the UK please e-mail us first – BEFORE PLACING AN ORDER to let us know what you would like to buy so we can supply you with accurate shipping prices. International delivery is based on weight and level of insurance required, with prices starting from as little as 5.50.  We will send you a list of options for international shipping to your particular country (shipping is charged at cost).  If you then wish to proceed with an order, let us know which shipping service you require from the options provided and we’ll email you an invoice for your goods including shipping.  This invoice is payable securely online using any of the major debit/credit cards via PayPal (no need to open an account with PayPal - you can just make a one-off payment).  See below for further details on delivery times, insurance and customs charges. 

If you don’t contact us for an international shipping price prior to purchasing, we will issue you with a PayPal invoice for the cost.

INTERNATIONAL DELIVERY SERVICES
We deliver worldwide using the Royal Mail as our main carrier.  However, we also use couriers such as DHL, FedEx, TNT and UPS.  We will supply you with a selection of quotes (Royal Mail and courier) so you may choose the best service and price for your needs. Some prices will include tracking and insurance, others won’t.  If you opt for a service which doesn’t  include insurance, Patinkas cannot be held responsible for any lost, damaged or missing items and you would not be able to make a claim for compensation from us.

INTERNATIONAL DELIVERY TIMES
    Europe: from 2 days approximately from of despatch (depending on carrier and service).
    USA: from 3-5 days approximately from date of despatch (depending on carrier and service). 
    Other destinations vary - please contact us for details.   

Important Notes for International Buyers

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Delivery details for UK & International buyers.
For full details of our Terms & Conditions, including returns, please click here

Delivery
USA
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Worldwide delivery from Patinkas
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Anyone can benefit from the subtle energies of healing, but it is not meant as a substitute for seeking medical advice from a qualified medical practitioner.  Therefore, if you are in any doubt about a medical condition you should consult your doctor in the first instance. The healing properties mentioned throughout this site in relation to crystals and gemstones represent views expressed in the public domain. We have not undertaken any scientific studies to verify their validity.

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SITE LAST UPDATED:
13th August 2014

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